Refund Policy

At Reliablegoodsdes, we want you to be satisfied with your purchase of Harmovita. This Refund Policy outlines our procedures for returns, exchanges, and refunds.

1. Return Eligibility

1.1 Eligible Returns

You may return Harmovita products under the following conditions:

• Return requested within 30 days of delivery
• Product is unopened and in original packaging
• Product packaging is undamaged
• Proof of purchase is provided

1.2 Non-Returnable Items

The following items cannot be returned:

• Opened or used products (for health and safety reasons)
• Products returned after 30 days from delivery
• Products damaged due to customer misuse or negligence
• Products purchased from unauthorized retailers

2. Return Process

2.1 Initiating a Return

To start a return, please follow these steps:

• Contact our customer support at partners@reliablegoodsdes.world
• Provide your order number and reason for return
• Wait for return authorization and instructions
• Ship the product back using the provided instructions

2.2 Return Shipping

Return shipping costs are the responsibility of the customer unless:

• You received a damaged or defective product
• You received an incorrect item
• The return is due to our error

We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

2.3 Return Address

Products should be returned to:

Reliablegoodsdes Returns
611 N Spruce St, Ogallala, NE 69153, United States

Please do not return products without first contacting us for authorization.

3. Refunds

3.1 Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Refunds are typically processed as follows:

• Inspection of returned product: 3-5 business days
• Refund processing: 5-7 business days after approval
• Credit to original payment method: Depends on your bank or card issuer

3.2 Refund Amount

Approved refunds will include:

• Full product purchase price
• Original shipping costs (only if return is due to our error)

The following may be deducted from your refund:

• Return shipping costs (if applicable)
• Restocking fees (if product packaging is damaged)

3.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. If your original payment method is no longer available, please contact us to arrange an alternative.

4. Damaged or Defective Products

4.1 Reporting Damaged Shipments

If your order arrives damaged, please:

• Document the damage with photographs
• Contact us within 48 hours of delivery
• Retain all packaging materials for inspection

4.2 Defective Products

If you believe you received a defective product, contact us immediately. We will work with you to resolve the issue, which may include:

• Replacement of the defective product
• Full refund including shipping costs

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please:

• Return the original product following our return process
• Place a new order for the desired product

6. Order Cancellations

6.1 Before Shipment

If your order has not yet shipped, you may cancel it by contacting our customer support immediately. Cancellation requests are processed on a best-effort basis, as orders may ship quickly.

6.2 After Shipment

Once an order has shipped, it cannot be cancelled. You may refuse delivery or return the product according to our return policy.

7. International Orders

For international orders, please note:

• Return shipping costs are the responsibility of the customer
• Customs duties or taxes paid are non-refundable
• Processing time may be longer due to international shipping

8. Consumer Rights

This policy does not limit any rights you may have under applicable United States federal or state laws. Consumer protection laws vary by jurisdiction, and additional rights or remedies may be available to you depending on where you live.

9. Questions and Support

If you have questions about our refund policy or need assistance with a return, please contact our customer support team. We are committed to ensuring your satisfaction and will work with you to resolve any issues.